We stand behind every lead we deliver. If a lead doesn't meet our quality standards, we'll replace it—no questions asked.
We replace leads that don't meet our strict quality standards. Here's exactly what qualifies for a replacement.
Phone number disconnected, wrong number, or email bounces. We verify before delivery, but if one slips through, it's on us.
If we accidentally send you a lead you've already received from us within the past 90 days, we'll replace it immediately.
Lead's location falls outside your defined service territory. Geographic targeting is crucial, and we take this seriously.
Lead is seeking a service you don't offer. If a roofing lead goes to a plumber, that's a replacement—period.
Lead was just browsing, looking for a job, or has no genuine interest in your services. Tire-kickers aren't real leads.
Our filters catch 99%+ of spam, but if a fake submission gets through, we replace it and strengthen our defenses.
Getting a lead replaced is quick and easy. Here's our straightforward 3-step process.
In your dashboard, click "Dispute" on any lead within 7 days of delivery. Select the reason from the dropdown menu.
Our quality team reviews your dispute within 24 hours. We verify the issue against our 7-point quality criteria.
If approved, we credit your account or deliver a replacement lead within 48 hours. No hidden fees, no hassle.
We believe in complete transparency. Here are situations that don't qualify for replacement.
Speed matters. Leads go cold fast—we require prompt follow-up.
Our dispute window is 7 days from lead delivery. After that, we can't verify issues.
If the lead was valid but decided not to proceed, that's not a quality issue.
Leads seeking quotes are legitimate—closing them is your opportunity.
If the number is valid but they don't answer, that's normal lead behavior.
These rules ensure our replacement policy remains sustainable and fair for all partners. Abuse would hurt everyone.
Industry data shows that contacting leads within 5 minutes increases conversion by 400%. Our 48-hour rule is generous.
The 7-day window allows us to verify issues while records are fresh. After that, it's nearly impossible to investigate.
Our replacement policy exists because we believe in the quality of our leads. Let us prove it to you with a risk-free trial.